Privacy Policy

1. Introduction

ILS Analytical LLC ("ILS Analytical," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

We may collect the following types of information when you use our services or interact with our website:

• Contact Information: Name, email address, phone number, and business name.
• Business Information: Company name, job title, business address, and project details related to service engagements.
• Payment Information: Billing address, credit card or bank account details as needed to process payments for services.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and access times.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill service orders and requests.
• Generate and send invoices, process payments, and manage accounts.
• Communicate with you about your orders, account status, and service updates.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We do not sell your personal information. We may share your information with the following categories of third parties as necessary to provide our services:

• Laboratory Partners: Including ILS Labs Inc., which performs laboratory testing services on behalf of ILS Analytical.
• Payment Processors: Third-party payment services used to securely process transactions.
• Service Providers: Companies that assist with website hosting, email delivery, and business operations.
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website usage. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: